Shipping Policy
At SensualVault, we are committed to delivering your order quickly, safely, and discreetly. Please review our shipping policy below for full details about processing times, delivery, and order tracking.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location and the shipping carrier.
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Standard International Shipping: 7–15 business days
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Remote Locations: up to 20 business days
Please note that shipping times are estimates and may occasionally be affected by customs processing, holidays, or unexpected delays.
Discreet Packaging
Your privacy is very important to us. All orders from SensualVault are shipped in plain and discreet packaging with no indication of the contents or store name on the outside of the package.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
If you do not receive tracking details within a few days after placing your order, please contact our support team.
Shipping Address
Please make sure that your shipping address is entered correctly at checkout. SensualVault cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package has not arrived within the expected timeframe, please contact our support team and we will assist you in tracking and resolving the issue.
Contact Us
If you have any questions about shipping or delivery, please contact our support team:
Email: support@sensualvault.com
Our team will be happy to assist you.