Return & Refund Policy

At SensualVault, customer satisfaction is important to us. If you experience any issues with your order, please review our return and refund policy below.

Returns

Due to hygiene and safety reasons, certain products cannot be returned once opened or used. However, if you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery.

To request a return or replacement, please provide:

  • Your order number

  • A description of the issue

  • Photos of the product (if damaged or defective)

Refunds

Once your request is reviewed and approved, refunds may be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene reasons, we cannot accept returns for:

  • Opened or used products

  • Personal care items

  • Items without original packaging

Order Cancellations

Orders may be canceled within 12 hours of purchase. After processing has begun, cancellation may no longer be possible.

Contact Support

If you need assistance with a return or refund request, please contact:

Email: support@sensualvault.com